Legal
Privacy Policy
This policy explains how Realistic Grass LLC (“Realistic Grass”, “we”, “us”) handles personal information collected through this website and when you contact us about artificial-turf products and installation.
Who we are
Realistic Grass LLC, a Florida limited liability company (Florida Document No. L25000417235)
407 Lincoln Road, Suite 6J, Miami Beach, FL 33139
Phone: (786) 329-9117
Information we collect
- Information you give us: when you use the free-estimate form, your device opens its messaging app with a text addressed to us containing the details you entered (name, phone number, city or ZIP code, project type, approximate area and your message). This website does not store what you type; we receive it only if you send the text. We also receive the information you give us when you call or text us.
- Technical information: our website hosting provider may log IP addresses and basic request data for security and operations, under its own privacy policy.
- No cookies or trackers: we do not use cookies, analytics, advertising pixels or any tool that tracks you across websites. The only thing stored on your device is your choice to pause the animations, and it stays in your browser.
How we use your information
- To answer your request, prepare your estimate, schedule and perform the work.
- To provide customer service and honor our limited warranty.
- To keep business, accounting and tax records and to comply with the law.
Calls and text messages
When you send us a request, you agree that we may call or text you at the number you provided about that request. We do not send marketing or promotional messages without your separate permission. You can reply STOP to any text from us, or tell us at any time that you no longer wish to be contacted. Message and data rates may apply.
Sharing
We do not sell your personal information and we do not share it for advertising. We only share it with service providers who help us run our business (for example, phone and messaging carriers), when required by law, or as part of a sale or reorganization of our business.
How long we keep it
We keep your information as long as needed for the purposes above, including the length of any warranty and the time required for legal and tax records.
Your choices
You may ask us to access, correct or delete your personal information, subject to records we must keep by law. Contact us by phone at (786) 329-9117 or by mail at the address above.
Children
This website is not directed to children under 13 and we do not knowingly collect their personal information.
“Do Not Track”
We do not track visitors across websites, so browser “Do Not Track” signals do not change how this site works.
Changes to this policy
We may update this policy. The date at the top shows when it last changed.
Accessibility statement
We want everyone to be able to use this website. We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.1 level AA: text alternatives for images, keyboard navigation with visible focus, a “Skip to content” link, sufficient color contrast, and a button to pause the background animations (they are also turned off automatically if your device is set to reduce motion).
If you have trouble using any part of the site or need information in another format, please call us at (786) 329-9117 and we will help you.